Wedding booking Terms and conditions for 2018/2019
To fully secure an appointment or booking with me I require a deposit in order to reserve the date and time of your booking. No booking is confirmed until a deposit has been paid and the date is still available for other parties to book until the deposit payment has been received. Confirmation of availability does not secure a booking.
The amount of the deposit required varies upon the size of the booking although a general indication is listed below;
- Wedding day deposits are £50
- Trials priced at £95 are secured with a deposit of £25 and it is within one week of a trial that a wedding day deposit payment must be paid if you would like to proceed to further secure the wedding day.
Please note that trials are a no obligation appointment and are paid for separately as a stand alone appointment.
Once a deposit has been paid this secures your wedding date so that no one else can book. The deposit is a non-refundable payment and cannot be returned. Where possible if the client changes the date of a booking or appointment we will try to allocate the deposit to another date although this can not be guaranteed.
By paying a deposit you are agreeing to the above terms and conditions and the following terms written on this page.
Minimum Booking Amounts
During peak season (April to October) of any year a minimum booking fee may be set for any reservation made with us at the time of booking. These respective amounts will be explained to you upon booking and must be upheld if you wish to keep a booking with us. I reserve the right to terminate agreements of an appointment or booking if failure to comply with the minimum amount arises.
As a general rule minimum bookings on a Saturday between May to September are £250.
Set minimum amounts do not include travel money, parking fees or trial appointment monies.
Payment for an appointment must be made before or during an appointment. I do no accept bank transfers after a booking under any circumstances and if the correct amount has not been paid before or during the appointment a £10 admin fee may be added on to compensate for time spent organising payment. I also reserve the right to cancel any appointment where funds have not been paid within these requests.
For hair and make up procedures the client is required to inform me, as hair and make up artist, of any allergies they are aware of before the application of any make up. By booking with me you constitute that all of the questions asked of you relating to any medical history prior to an appointment are correctly answered and the statements provided are correct and true to the best of your knowledge. You therefore give your consent and permission for me to perform the procedure discussed using the make up and/or products of my choice and consent to not hold the stylist liable for any adverse reaction to the make up or procedure today or any date in the future.
Please note as I offer a mobile service appointments for hair and/or make up are only available on a mobile basis and must take place in East or West Sussex. Where circumstances do not allow this due to a client's residency outside of Sussex I may be able to hire a make up studio for appointments at an additional hire fee of £25.
Bridal trials are between 2 - 2.5 hours long and any time that overruns this time frame will be charged at a rate of £30 per half hour. If I have another appointment after you I may suggest to book another trial in for another date which will be charged accordingly.
I have a general time frame worked out by myself for wedding days which allows me enough time for each person's hair and make up. These will be discussed with you when booking and arranging times for the wedding day although If you would like to allow more time than is generally given this will be added on as an extra fee.
If you have a large booking whereby I require assistance from another hair or make up artist for bridesmaids or other members of the bridal party I will be happy to arrange this for you at no extra fee.
In light of the new General Data Protection Regulation which comes into effect on the 25th May 2018 I have written the following text to outline my data protection policy and terms of service which will apply to anyone booking with me from the 25th May 2018.
COLLECTING INFORMATION FOR HAIR AND MAKE UP SERVICES
We request the minimum level of personal information from our clientele to run our business effectively. The data and personal information you provide us with such as your name and contact details will not be disclosed with any sources outside of our business or with any third party. At Powder and Pin we understand the importance of protecting our client’s personal data and take your right to privacy very seriously which therefore means we take the upmost care when carrying out the following procedures to ensure we maintain and exceed our responsibilities in relation to storing your data.
By using our services and booking with Powder and Pin we consider you to have provided consent for us to collect this data from you and for this information to be used in the following ways outlined below in our fair processing notices.
WHY WE NEED TO COLLECT THIS INFORMATION AND WHAT INFORMATION WE COLLECT
I only collect information which is essential to run my business effectively. The information I require and why I need it is explained below in the following text. All information provided to us about a client is stored safely and securely, on password protected computers that only I have access to.
- Client’s Address
I will only ask for your address if I require it for our appointment with you. This information will only be used for the purpose of meeting you for your appointment time and will not be shared with anyone else.
- Client’s Contact Number
I will only ask for your contact number in relation to an appointment with you made via email or social media so that we can contact you if necessary to update you with any details regarding your appointment or booking. This information will not be used for any marketing purposes.
- Email Address
When contacting me via email or contact form on the website your email is only stored on the email provider in which we use. We do not pass any data onto other companies or third parties. I will only use this information to contact you with regards to an appointment with me or with details concerning your appointment or for reviews, feedback and photo permissions detailed below. Your email address along with your contact number and address information may be passed on to an assistant hair or make up artist where necessary for larger bookings requiring their services although only relevant details will be passed on and this is the only case where I will share your information.
- Medical Data
When carrying out a make up procedure I may ask you to complete a medical consultation card to ensure you have had no previous reactions to any make up, have no known allergies or sensitivities relating to any products and consent to me using my own make up products on your skin and hereby releasing us of any liability to any adverse reactions following your make up application. This information is known as ‘sensitive data’ and requires your name, a signature and six to eight health related questions relating to make up. Examples of medical data which we collect in our consultation cards may be concerning allergies, pregnancy information (if currently pregnant) or an injury/current medication that may impact our service.
I only keep appropriate medical record cards for as long as necessarily required and these are destroyed respectively after this period. We do not keep medical record cards for longer than 12 months from the date of your booking with us although in some cases may dispose responsibly of them before this period.
I do not use any personal information such as your phone number or email address for marketing purposes nor do I carry out email marketing campaigns. I will only use your personal data to contact you in relation to an appointment you have with us.
REVIEWS AND FEEDBACK
After my appointment with you I may contact you via email or SMS asking you to leave a review of your experience with us and our services. I consider your agreement and participation in the service (for example booking with us) as consent to contact you and undertake this activity although anyone is welcome to opt out of this at anytime and there is no obligation to leave a review or provide any feedback.
After my appointment or booking with you I may contact you via email or SMS to see if you would be happy to send some photos from your wedding day or appointment. I consider any photos you send to me as consented images to use on my websites (www.sarahchapplestylist.com and www.powderandpin.co.uk) and all social media platforms including Instagram, Facebook and Twitter. Where possible I always credit the photographer for any images I use so gratefully appreciate when this information is provided along with any images you send. As a client mine you are not obliged to send any images and are entitled to opt out of this anytime in the future whereby we can remove the images from our website or you may let me know if you do not wish to be contacted following your booking.
During my appointment/booking with you I may take photos which may be used on our website and social media platforms. With permission being granted to take these photos and for you allowing us to do so we take this participation and agreement as consent to use the images on our website and social media. We may use your first name along with any photos on the respectful platforms and by booking with us you acknowledge consent for us to do this. You are fully entitled to deny any images being taken and to opt out of your images being used at any time in which they will be removed and no longer used online.
While I am more than happy to participate in staged shots for your hair and make up on the wedding day I usually ask that these images are sent to me after the wedding so that I can use them on the website to help other bride's see my work.
The GDPR Laws give you the right to access information held about you and I want to make it easy for you to withdraw consent should you want to at any point. To do this or discuss anything with us you may contact me to;
• Request information I have stored about you.
• Request we remove all identifying information
• Make a complaint
If you do not wish to have any of the above policy apply to you, you can choose to cancel your appointment or discuss any details with us by emailing me at email@example.com